Vidanta Resort’s Heart of the House Tour
We donned dorky paper chef hats when Christan from the Joy
Squad took us on a 90-minute tour behind the scenes of the massive Vidanta
Resort in Nuevo Nayarit/Vallarta, Mexico. From housekeeping, to food service, to wine,
to excruciatingly delicious gourmet chocolates, we had a chance to see how a
large luxury resort is run.
Vidanta has six resorts in Mexico, and Nuevo Vallarta, just
north of Puerto Vallarta, is the flagship, with 5,000 employees trained to
serve guests with an amazing attention to detail to make their experiences at
Vidanta extraordinary.
We traveled through 1.7 kilometers of tunnels in an open-air
van escorted by a staff member on a segway. In the huge bowels of the complex,
we found administrative offices, carpentry, laundry, vehicle repair, electrical
repair, spare parts, supplies management, bakery, ice cream factory, homemade
jams, grocery store, trash and recycling (11 tons of recycling per day!). We
saw one of the employee cafeterias, the staff gym, shuttle buses for employees,
a hospitality training classroom, and a simulator in which staffers learn to
serve meals, clean and prepare bedrooms, and more. We were treated to bread,
jams, charcuterie, chocolate, and – the best surprise of all – discovered a
wine cave for tasting!
The Heart of the House Tour runs once a week, on Wednesdays,
and is limited to ten people. It’s worth a few hours in the morning if you’re
curious about how Vidanta is run. And it’s worth it to see chocolate
high-heeled shoes!
Info:
Vidanta
Vidanta Nuevo Nayarit/Vallarta
Map
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